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Enjoy FREE delivery service for single purchase over HK$1000

購物常見問題 FAQ

【付款方法】
可使用PAY-PAL、Credit Card
如有需要,可以與我們聯絡,透過銀行轉帳或FPS轉帳。 

【關於運費】
單筆訂單金額滿港幣1000,可享免運費優惠。
港幣1000以下之訂單,每筆訂單運費為順豐到付

【關於送貨】
一般訂單會於7天內出貨出貨後會有電郵通知,約3個工作天內可收件。

【海外郵寄】
我們暫時沒有提供香港以外的配送服務。

【查詢商品配送】
產品以順豐速運進行配送,出貨後會以電郵通知並提供單號,可由以下連結查詢配送狀況:
貨物追蹤查詢網頁:
https://htm.sf-express.com/hk/tc/index.html

【自取地址&時間】
如果選擇到店自取,貨品會在2個工作天內準備好,並會有電郵通知可以取貨。
地點: 香港西營盤第二街1A地下
開放時間:
Wed-Sun 12pm-6pm(Mon & Tue Off)

【退款&退貨】
成功購買後,產品不設退款或退貨。

產品損壞或出錯
如果產品在運送途中有損壞或出錯,我們可以更換該貨品,或提供退款,請於收到問題貨品3天內跟我們聯絡:
goodgoodgrocery@gmail.com / 
ig message @goodgooddaily

 

【Payment Method】
We accept payment by PAY-PAL and Credit Card

【Successful Order】
A confirmation email will be sent shortly after placing an order. If you do not receive this email, please contact us here:
goodgoodgrocery@gmail.com / 
ig message @goodgooddaily

【Shipping & Delivery】
We will ship out your orders within 7 working days after purchase. A notification email will be sent once dispatched. Orders are usually delivered to you within 3 working days after dispatched.

【International Shipping】
We do not provide delivery service outside Hong Kong.

【Track My Order】
Orders will be delivered using SF Express. A notification email with tracking number will be sent once dispatched.
Parcel tracking link:
https://htm.sf-express.com/hk/tc/index.html

【Pick Up Address & Time】
If you choose to pick up your order at our shop, your order will be ready within 2 days. A notification email will be sent once your order is ready to be pick up.
Address: Shop A, 1 Second Street, Sai Ying Pun, HK
Hours: Wed-Sun 12pm-6pm(Mon & Tue Off)

【Refund & Return】
We do not accept refund or return of products.

Defective or Incorrect Item
If you received a defective/incorrect item, we will be happy to replace your product or offer a refund. Please contact us within 3 days of receipt at:
goodgoodgrocery@gmail.com / 
ig message @goodgooddaily

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